FAQ

 
 
 

+ Is It safe to shop on www.ayeaye.com.au?

Yes! We take measures to secure your payment information and you can pay using PayPal or credit card. Please see our terms and conditions for further information.

+ What methods of payment do you accept?

We accept payment via VISA, MASTERCARD and via PayPal.

+ Is a lens cleaning cloth and case included with my sunglasses purchase?

Yes. Each pair of sunglasses purchased includes a lens cleaning cloth and sunglasses case at no extra cost.

+ How will my jewelry purchase be packaged?

Each item of Jewelry purchased will be packaged in a seperate pouch - drawstring bag.

+ Can I place an order without signing up as a member?

Of course you can! Although signing up as a member means that you will not have to re-enter all of your information again for any future orders, and it means you will receive exclusive discounts and sales (If you wish to)

+ Can I unsubscribe from emails if I change my mind later?

Of course lovely! You can unsubscribe from our email updates whenever you wish.

+ Do you have a physical store that I can visit?

At this point in time we operate online only, allowing you to access our full range of products whenever you like.

+ Where does your company run from?

We are founded and run out of Melbourne, Victoria in Australia.

+ How long will it take to receive my order?

Orders within Australia will take 3-5 business days after dispatch for regular postage.

Orders within Australia will take 1-2 business days after dispatch for express postage.

International orders:

If you have a query about the time it will take to receive your international order, please contact us at hello@ayeaye.com.au

+ I am an international customer (ordering outside of Australia) will I have to pay any taxes?

Any products shipped outside of Australia may incur import/sales taxes/duties that are applicable to the country that your product/s are being shipped to. You will be responsible for paying any additional charges/taxes applicable with ordering products internationally. These charges are governed by your country of residence – or where you have chosen to have your product/s delivered to. We have no control over international taxes and charges will vary for differing countries.

+ I have not received an order confirmation...

You will receive an order confirmation email once your order has been received. If you do not receive a confirmation email, please contact us at hello@ayeaye.co.au

+ How will I know when my order has been sent?

You will receive an email notification when your order is dispatched.

+ I have not received my order...

If you believe that your order is taking longer than expected, or you require your product/s in a specific timeframe and are concerned that you won't receive your order in time, please contact us at hello@ayeaye.com.au

+ Can I change or cancel my order?

We begin processing your order as soon as it is received, although if you have ordered incorrectly or changed your mind you can contact us at returns@ayeaye.com.au once you receive the product/s to enquire about an exchange.

+ Do you accepts returns / exchanges / refunds?

Yes we do! Although please see our returns and refunds page for full details.

+ What if I receive a product that is damaged?

Please contact our customer service team at returns@ayeaye.com.au if you believe your product/s are received in a damaged or faulty condition.

+ What does final sale mean?

This means that the product is a sale item and therefore cannot be returned.

+ Where are your products manufactured?

Our current products are manufactured in China.

+ I have another query that wasn't answered here?

Please contact us at hello@ayeaye.com.au and include your full name, contact details, order details (if applicable) and your query so that we can follow up on your enquiry.