The Helm

Your data

Delete your account

Delete your account in the app, or ask by email if you cannot use it.

Two ways to delete. Use the in-app option below, or email our privacy mailbox if you cannot use the app. We confirm ownership before deleting an account by email.

In the app

  1. Open The Helm and sign in to the account you want to delete.
  2. On the Watch, tap the anchor to open the Ship’s Office.
  3. Choose Account & online service.
  4. Under Scrap the ship · delete my account, type DELETE and choose Delete my account.

This deletes your account, email address, profile and portrait, synced Log and Bearings, match races, and convoy and Family Convoy memberships from our live service straight away. Signals are removed on both sides: those you sent and those you received, including the other sailor’s copy. If you lead a convoy, leadership passes to its longest-serving member; if you are its last member, the convoy is disbanded. Signing up again later starts a new account.

Deleting your account doesn’t erase the Log on the phone or browser you used: it stays there until you erase it under Your Log’s safekeeping. Any other device where you were signed in also keeps its own copy. It is signed out the next time it tries to renew its sign-in, and you can erase its copy the same way.

Other options

  • Remove only your Log from the service: Ship’s Office → Account & online service → Remove my Log from the service (type REMOVE). This deletes your synced Log, Bearings, profile and signals from the service, and leaves your convoy (as above, leadership passes on, or the convoy is disbanded if you are its last member) and any Family Convoy. Your account stays, you are signed out, and this device keeps its copy.
  • Erase this device: Ship’s Office → Your Log’s safekeeping lets you export your Log first, then erase the Log and settings stored by The Helm on this device, including its own rolling backups. This doesn’t delete exported files or backups made by your phone or computer.
  • Never signed in? Then your Log has never been synced to our service. It exists only on your device, in any exports you’ve saved, and in any backups your phone or computer makes of its apps. Erasing this device’s Log removes it from the device; on iPhone and Android, uninstalling the app does too. Exports and device backups are yours to delete.

Can’t use the app?

Email privacy@ayeaye.com.au with the subject The Helm account deletion request. Tell us the email address on the account and that you want the account and its data deleted. Send it from that address if you can. You do not need to reinstall or sign in to the app.

We confirm ownership before acting, normally by writing to the address on the account and asking you to reply. Once you’ve confirmed, we delete the account within 30 days, with the same effect as deleting it in the app. Never send passwords, sign-in links or codes by email.

What may remain

Deleting your account removes it from the live service. A few things are kept elsewhere or by other people:

  • Other sailors’ records. Other sailors keep their own Logs.
  • Family Convoy records. In a Family Convoy that carries on after you leave, some shared records stay with it but are no longer linked to your account: orders and their approvals, Treasure Chest purchases and Family Voyage progress (your name is replaced with “Former crew”), and earlier activity entries, which still mention your sailor name as written. Contributions you made to a convoy’s weekly objective stay in its total, without your account.
  • Safety reports. Reports you made, or that were made about you, and the moderation records about them are kept for 12 months for safety, no longer linked to your account; see the Privacy Policy.
  • Sign-in records and service logs. Our sign-in provider, Supabase, records sign-in events such as sign-ins and password resets, which can include your email address, in its own service logs. These are not deleted with your account; they expire under Supabase’s retention policy. Our other hosting and email providers keep their own operational logs under their policies.
  • Backups. The service’s database doesn’t currently have point-in-time recovery. Where backups of it exist, now or in future, deleted data may remain in them until they expire.

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